Shipping policy

Processing Time

All orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will be processed the next business day.

Shipping Method

All packages are shipped via USPS Priority Mail, which typically delivers within 2–5 business days depending on your location.
A tracking number will be provided once your order has shipped.

Shipping Rates

Shipping rates are automatically calculated at checkout based on the weight and destination of your order.
We occasionally offer free shipping promotions, which will be clearly displayed on the site when available.

Packaging

Each item is carefully packaged to ensure safe delivery. Many pieces are one-of-a-kind or vintage, so extra care is taken in wrapping and handling.

Domestic Shipping (U.S. Only)

We currently ship within the United States. If you’d like international shipping, please contact us before placing your order.

Lost or Damaged Packages

CarolK is not responsible for items lost, stolen, or damaged during shipping.
If your package arrives damaged, please contact USPS directly to file a claim.
We’ll gladly assist with documentation or proof of value when needed.

Returns

Please refer to our Return Policy page for information on returns, restocking fees, and eligibility.

Contact

If you have questions about your shipment, please email carole@carolk.com